HOW TO REQUEST YOUR MEDICAL RECORDS
We make it easy for you to get copies of your health care records.
ONLINE: Sign in to your JANE account and access records through My Account portal. You may call 972.351.8850 for additional support.
IN PERSON: Ask your specific therapist for a Medical Records Request Form.
CONTACTING OUR LICENSING AUTHORITY
If you need to contact the state board that licenses or disciplines our facility/professionals, here is the information:
Regulatory Board: Texas Behavioral Health Executive Council
Website: https://bhec.texas.gov/texas-state-board-of-examiners-of-professional-counselors/
Phone: (800) 821-3205
HOW TO FILE A CONSUMER COMPLAINT
You have the right to file a consumer complaint (as outlined in Texas Health & Safety Code Section 181.103).
Find Instructions: Complaint instructions and forms are available on the website of the Texas Health and Human Services Commission (HHSC) or our specific licensing board (listed above).
Direct Link: Texas HHSC Complaint Portal Here
https://www.hhs.texas.gov/contact/complaints-appeals/complaint-incident-intake
General Inquiry Phone:
800-458-9858
Notice to Clients
The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology.
Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint.
Please call 1-800-821-3205 for more information.